Recent CRM Articles

CRM survey 2011
May 18, 2011

May 2011 from CAmagazine and written by Michael Burns – “What’s new in customer relationship management (CRM)? Time to find out. As with our other recent surveys, such as ERP, you can complete an online questionnaire about your requirements, then view the 10 best systems for your needs based on percentage fit calculations. You can [...]


7 Surf Atop the Forrester Wave of CRM Suites for Large Organizations
July 08, 2010

June 30, 2010 from destination CRM – “…Primarily, enterprise suites are offered in an on-premises model, but Band’s report notes that the use of software-as-a-service (SaaS) solutions is on the rise — and prevalent on this year’s Wave diagram. The SaaS players, at this date, more often target midsize organizations, rather than the larger counterparts.
Forrester [...]


A director’s guide: Selecting powerful CRM software
July 08, 2010

2010 from The Access Group – The report includes functionality for marketing, sales, account management, support…
180 View – Although The Access Group sells and supports Goldmine and will be biased about CRM, the article would still be useful as a reference point for CRM requirements.


New Portals for CRM, BI and BPI
April 05, 2010

We have just launched three new portals to complement our popular ERP portal.

Business Intelligence / Corporate Performance Management
Customer Relationship Management
Business Process Improvement

All portals list systems and VARS as well as recent articles. The portals allow you to filter systems and the VARs that support them based on the application, size of company and distribution model (on premise or on demand).  Vendors and [...]


CRM survey 2010
April 05, 2010

April 2010 published by CAmagazine and written by Michael Burns – “Welcome to our latest vendor survey on customer relationship management. The accompanying chart includes 13 systems from some of the leading CRM providers, as well as some that are not yet as well known.
CRM is still very popular. Analyst firm Forrester predicts the CRM [...]


Filter

  • Classification
  • Contact Management
  • Sales Force Automation
  • Marketing Automation
  • Service Management
  • Call Centre
  • Tier
  • Tier One
  • Tier Two
  • Tier Three
  • Distribution Model
  • On Premise | License Based
  • On Demand | SaaS

Filter Systems and VARs by the selected classifications, tiers, and distribution models and then press the refresh icon on the right to reload the page.

Systems

A CRM provides a central repository for all customer information. CRM also provides functionality to manage customers including contact management, sales force automation, marketing automation and service management. CRM includes not just customer contacts but also any contact whether they be suppliers or referral sources. A better acronym would be XRM.

The products have been segregated by tier based on target customer and price. Within each tier, we have further classified which applications are applicable to the systems as well as the distribution model. See the filter box above to sort for the desired tier, application, and distribution model.

Tier One/Enterprise (Customer Revenues > $200M, Customer Employees > 500, License Fees > $300k and Implementation Fees:License Fees > 2:1)

  • C2 CRM
  • Everest
  • Maximizer CRM - Enterprise Edition
  • Maximizer CRM Live
  • Microsoft Dynamics CRM
  • NetSuite
  • Netsuite CRM
  • Oracle
  • Pivotal CRM
  • RightNow
  • Salesforce
  • SAP
  • Solve360

Tier Two/Mid Market (Customer Revenues $10M-$200M, Customer Employees 50-500, License Fees $50k-$300k and Implementation Fees:License Fees 1:1-2:1)

  • ACT!
  • BizAutomation
  • C2 CRM
  • Coffee Bean Technology System
  • Commence
  • ConcourseSuite
  • Everest
  • Goldmine
  • Landslide
  • Luxor
  • Maximizer
  • Maximizer CRM - Enterprise Edition
  • Maximizer CRM - Group Edition
  • Maximizer CRM Live
  • Microsoft Dynamics CRM
  • NetSuite
  • Netsuite CRM
  • Oncontact
  • Oracle
  • ORYANOO
  • Pivotal CRM
  • Relavis
  • RightNow
  • Sage SalesLogix
  • SageCRM
  • Salesforce
  • SAP
  • Solve360
  • SugarCRM
  • Tigerpaw CRM+

Tier Three/Entry Level (Customer Revenues <$10M, Customer Employees <50, License Fees <$50k and Implementation Fees:License Fees <1:1)

  • ACT!
  • AppShore CRM
  • BizAutomation
  • Commence
  • ConcourseSuite
  • Everest
  • Goldmine
  • InfoStreet
  • Infusion
  • Landslide
  • Luxor
  • Maximizer
  • Maximizer CRM - Entrepreneur Edition
  • Maximizer CRM - Group Edition
  • Maximizer CRM - Team Edition
  • Maximizer CRM Live
  • Microsoft Dynamics CRM
  • NetSuite
  • Oncontact
  • Oprius
  • Relavis
  • Sage SalesLogix
  • SageCRM
  • Salesboom
  • Salesforce
  • SugarCRM
  • Tigerpaw CRM+
  • Zoho

VARs

Value Added Resellers (VARs) implement ERP products. However many of the products listed are also implemented by the companies that own the products.

ACT!
Maximizer CRM - Enterprise Edition
  • e-reporting.ca inc.
Maximizer CRM - Entrepreneur Edition
  • e-reporting.ca inc.
Maximizer CRM - Group Edition
  • e-reporting.ca inc.
Maximizer CRM - Team Edition
  • e-reporting.ca inc.
Maximizer CRM Live
  • e-reporting.ca inc.
Microsoft Dynamics CRM
NetSuite
  • GWA Business Solutions
  • IT-Ration Consulting
Sage SalesLogix
SageCRM
SAP
  • Illumiti
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